Privacy Notice

Introduction

MedsEngine, LLC (“MedsEngine”, “us”, “we”, or “our”) is a software development company that specializes in Saas Clinical Decision Support Solutions.

Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, (online) identification data, online identifiers or other characteristics specific to that individual. 

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes MedsEngine’s policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

This Privacy & Cookie Notice applies when you visit our websites, solutions and other services, including events and webchat communications, that refer or display a link to this notice (“Services”).

What Personal Information Do We Collect

The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:

  • Name and contact details, such as, first and last name, email address, postal address, telephone number.
  • Work-related information, such as, job title and other employment or education information.
  • Financial information, such as bank account, credit and debit card numbers for processing payments
  • Computer, device and connection information, such as, IP address, browser type and version and location, advertising identifiers, cookie or tracker identifiers and related information.
  • Audio and visual information, such as your voice and image as captured in photographs, video, or audio recordings if you attend our events or leave us a message.  
  • Any other information shared by you through our websites, apps, and other products and services.

If you are under 13 years of age, please do not use or access the Services. MedsEngine does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13years of age. If MedsEngine learns that personal information of persons under13 has been collected on or through the Services, we will take appropriate steps to delete this information.

How We Collect Personal Information

We and our third-party service providers may collect personal information from the following sources:

  • Direct interactions, such as when you register for our Services, make a purchase, or communicate with us, including through our web chat features.
  • Data from third parties, such as information on third-party websites or other information you may have made publicly available, or information provided by third party sources, including but not limited to government entities and data resellers
  • Automated tracking technologies, such as information automatically collected about your interaction with our Services and websites using various technologies such as cookies, web logs and beacons and internet tags.

Use of the MedsEngine Website

As is true of most other websites, MedsEngine’s website, collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of MedsEngine’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

MedsEngine has a legitimate interest in understanding how members, customers and potential customers use its website. This assists MedsEngine with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

How We Use Your Personal Information

Personal information is used for the purposes for which it has been collected and might be further used for statutory or other legitimate purposes only.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

Depending on how you interact with us and the Service, we may use your personal information for the following purposes:

  • Administering our relationship with you and our business, such as providing and managing your access to and use of our Services.
  • Developing and improving our new and existing products and Services.
  • Marketing and advertising, such as customer segmentation, provide you with marketing or advertising communications that we think you may be interested in.
  • Other general business support purposes include but are not limited to procurement, financial and fiscal management, risk and compliance management, and external reporting.

Sharing Your Personal Information

The personal information MedsEngine collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, MedsEngine engages third parties to send information to you, including information about our products, services, and events.

We do not otherwise reveal your personal data to non-MedsEngine persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with MedsEngine-hosted and MedsEngine co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The MedsEngine website may connect with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the MedsEngine website through these services, you should review the privacy policy of that service. If you are a member of a third-party service, the connections may allow that service to connect your visit to our site to your personal data.

Data storage and retention

Your personal data is stored by the MedsEngine on its servers, and on the servers of the cloud-based database management services the MedsEngine engages, located in the United States. MedsEngine retains service data for the duration of the customer’s business relationship with MedsEngine and for a period thereafter, to analyze the data for MedsEngine’s own operations, and for historical and archiving purposes associated with MedsEngine’s services. MedsEngine retains prospect data until such time as it no longer has business value and is purged from MedsEngine systems. All personal data that MedsEngine controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: privacy@medsengine.com

How We Protect Your Personal Information

We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.

What Are Your Rights?

MedsEngine controls and operates the Site from the U.S.  Our Privacy Policy and practices are governed by the laws of the U.S., which may differ from privacy laws in your state or home country. By using this Site, you consent to any transfer of information outside of your country of business or residence. Regardless of where your personal information is transferred, stored, and/or processed, we will take steps to protect your information in accordance with all applicable laws and this Privacy Policy.

To exercise your rights (if applicable) and/or for any other questions about the handling of your personal information, we refer you to the ‘How You Can Contact Us’ section below.

If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your local Data Protection Authority.

For European Users

What are your data protection rights?

MedsEngine would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request MedsEngine for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that MedsEngine correct any information you believe is inaccurate. You also have the right to request MedsEngine to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that MedsEngine erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that MedsEngine restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to MedsEngine’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that MedsEngine transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@medsengine.com.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that MedsEngine has not addressed your concern in a satisfactory manner, you may contact the European Data Protection Supervisor by email:edps@edps.europa.eu.

Links To Other Websites

Our websites may contain links to other third-party websites, which may have privacy & cookie notices that differ from ours. We are not responsible for the collection, processing or disclosure of personal information collected through such other websites. We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.

How You Can Contact Us

If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us at privacy@medsengine.com.

If you feel we are unresponsive or disagree with our data privacy practices, you also have a right, depending on applicable law, to file a complaint with your local Data Protection Authority. 

In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.

Updates To This Notice

From time to time, we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this Privacy Statement. This version is effective January 2024. 

Version 1.0, 2024